Technical Support Engineer

Type:

Permanent

Function:

Support

Location:

Redmond, WA

Description

What an opportunity! – in the rapidly evolving market for enterprise mobile applications, at the nexus of some of the biggest current trends in Hi Tech: Mobile, Social, Cloud, CRM, IT Consumerization! CWR Mobility is the industry leader in Mobile CRM solutions, and recently announced a major partnership with Microsoft. Our software makes Microsoft Dynamics CRM available on the industry's most advanced mobile platforms -- iPad, iPhone, Android, Windows Phone and BlackBerry. For the past two years, 2011 and 2010, CWR Mobility has been the global Microsoft Partner of the Year for Mobility Business-to-Business Applications.

To meet rapidly growing customer demand, we are looking for first and second-line customer support staff.

As a member of the Customer Support team, you will have direct contact with our international customers, perform initial and second-level support and respond to telephone and online support requests. You will also interact with our international software development team.

Position Requirements

• Minimum 1.5 years in a similar position in IT
• 1+ year experience in Microsoft Dynamics CRM (4.0/2011)
• Experience with Microsoft Dynamics CRM Online
• Experience with smartphone/tablet platforms (BlackBerry, Android, iPhone, iPad)
• Experience with Microsoft SQL Server
• Experience with Blackberry Enterprise Server

• Strong team player
• Good communication skills
• Ability to work in a multi-cultural, multi-lingual environment
• Hands-on orientation
• Proactivity, tenacity and a problem solvving
• Fluent in English (written and verbal)