Blog

CWR Mobility adds Wendell Simmons as Senior Product Manager

Wed, 16 May 2012 16:07:15 GMT

CWR Mobility welcomes Wendell Simmons to the team as our new Senior Product Manager. Driving product strategy will be his focus to ensure CWR Mobility continues to deliver best-in-class products that meet the needs of our customers and partners. Wendell will work closely with both internal and external stakeholders to manage product planning as well as deliver core marketing and sales collateral to support our partner channel.

Wendell has spent his career in enterprise software management and marketing at Microsoft, Oracle, Siebel Systems, and several start-ups. He comes to CWR Mobility from Upside Commerce, a Microsoft ISV supporting the Consumer Packaged Goods (CPG) industry integrating smartphones with Dynamics CRM vertical solutions. Wendell has extensive experience in product management and B2B marketing of Oracle ERP and Siebel System’s CRM suites. Earlier he co-founded and sold a successful SFA start-up focused on field merchandising and foodservice mobile sales products.

Ben Mitchell recruited to support Canadian and Latin American Partners

Mon, 14 May 2012 16:27:05 GMT

CWR Mobility recruits Ben Mitchell as the new Sales and Channel Manager for Canada and Latin America. Ben will work closely with our Canadian and Latin American partners to identify and support sales opportunities, drive certification training and share sales resources and best practices. Partners in Canada and Latin America are encouraged to reach out to Ben to help build their presence in their respective markets. He can be reached at bmitchell(at)cwrmobility(dot)com.

Ben began his IT career in the late 1990s as a Programmer Analyst at the Halifax Bank in the UK. He fled to Canada to avoid having to do any more COBOL programming and quickly found that he preferred sales to programming. After several sales and presales roles with Canadian software companies, Ben joined TenDigits Software, which is where he developed his mobile CRM skills and knowledge and a great reputation in the Microsoft Dynamics CRM channel.

Alfons de Jong joins CWR Mobility to help grow EMEA partners

Tue, 08 May 2012 15:56:48 GMT

We're excited to have Alfons de Jong on board as our new Sales and Channel Manager for EMEA. Alfons will work closely with EMEA partners to help identify and support sales opportunities, drive product training opportunities, and share sales resources and best practices. Current and prospective EMEA partners are encouraged to reach out to Alfons to help build their presence in their respective markets. He can be reached at adejong(at)cwrmobility(dot)com.

Alfons spent his career in Telecom and IT in direct and indirect sales roles. He comes to CWR Mobility from VeliQ where he was Senior Sales Consultant for the managed mobility cloud solution and was responsible for relationships with the larger partners. He has extensive international experience in the world of mobility, from telecommunications infrastructure to mobile internet and managed mobility solutions.

How to attach pictures to a record in CWR Mobile CRM

Thu, 03 May 2012 16:19:26 GMT

by Mike Platvoet, Technical Specialist at CWR Mobility

We are often asked how to attach pictures to a record. Currently, CWR Mobile CRM supports attaching any file to a record on Windows Mobile 6.x devices. In this post I outline a potential solution for other devices.

Here is what I did:
After taking a picture with my iPad I linked the URL from that picture to any record on the iPad so it could be viewed by other users of CWR Mobile CRM or Microsoft Dynamics CRM.

Here is how I did it:
While the example I show uses the iPad, it should work in a similar way on Android, Windows Phone 7 and BlackBerry as well.

First, install the Dropbox app on the iPad (which you can find on the App Store) and create an account. Dropbox is an online storage folder which is handy when you want to share large files with other people or want to access your files from any location. All you need is an internet connection. Others can also access your files using URLs that are linked to them, and here lies the key for my solution.

In this example I want to show pictures of my contacts within CWR Mobile CRM (CWR) and Microsoft Dynamics CRM (CRM). In CRM, I edit my Contact entity by adding a new field called Picture as a Single Line of Text field and setting the Format to URL:

You have the option to add the field to the CRM Contact form if you want to show the picture there as well, or you can even create an iFrame that loads the picture immediately on the form using Javascript.

Next, make the new field available in CWR Mobile CRM. To do that, go to the CWR Configurator in CRM and select the Contact entity. Click Refresh Metadata to update the entity definition. This will allow you to use the new Picture field on the mobile device as well.

Then edit your Contact form by adding the new Picture field. From the CWR Configurator main menu, click Forms to locate the Contact form. In edit mode, click Add Fields to find the new Picture field. Select Picture and click OK:

Save and Close the form and publish the changed form from the Forms list. Now when you sync your device, you’ll have the custom field available on your iPad:

How does it work?
First, I take a picture of my contact with my iPad using the Camera app. This can be done rather quickly using the multi-task bar by double pressing the main button or swiping up with four or five fingers when you have the app already launched.

Next I open the Dropbox app and tap Uploads on the bottom bar. I press the + to add a new item. After selecting Camera Roll I tap the picture of my contact so it is selected:

Press the Upload button to add it to your Dropbox folder. Back in the Uploads main form you will see the picture. Tap the link icon on the top right corner and select Copy Link to Clipboard:

Switch back to CWR and double tap the Picture field (still in Edit mode) so that the Paste pop-up becomes visible. Tap Paste and the URL from the Dropbox picture will be pasted into the field:

Press Done to save the record. Now when you press the blue link in the Picture field on the Contact form you should see this result:

When you synchronize your data the picture will show in CRM as well, either in a browser or in the iFrame.

Advantages:

No storage or long syncs on your device, you load the picture on demand. And Dropbox allows you to download it to your device when needed.

Disadvantage:

Works online only to load and retrieve the picture.

This actually opens a world of options for file sharing as there are Dropbox apps available for Android, BlackBerry and Windows Phone 7 so this functionality can be used on all CWR Mobile CRM supported devices.

A lot of Attention at WPC09

Wed, 11 Jan 2012 13:04:16 GMT

The Microsoft Worldwide Partner Conference 2009 has come to an end. It was an exciting week for us! We met a lot of interesting people and discussed even more interesting topics.

Of course we had our ‘Partner Appreciation Party’ together with our friends at Experlogix and Scribe Software. The party was a big hit with over 125 people attending! For pictures, visit the Scribe Weblog).

We demonstrated our alpha version of our iPhone client to some of our partners and we had some great feedback regarding the UI and the usability.

The most surprising moment was when we saw our own app being demonstrated at the Mobility Keynote without us knowing :) (at 27:40 in the below video of the keynote):

[MOB0VK] Mobility Solutions - Value Keynote

We want to thank everybody that we met, that were at our party, or that was actively promoting us during the WPC09. I really hope we meet again soon!!

CWR Mobile CRM Express on the ZuneHD

Wed, 11 Jan 2012 13:04:02 GMT

While I was at the CRM User Group Summit in Chicago, I got my hands on the new ZuneHD from Microsoft. This is probably their best created piece of hardware EVER!

While playing with it, I connected it to Wifi and started browsing the internet. It then struck me that it should be able to run CWR Mobile CRM as well, as our new 4.2 version comes with a web based client as well (CWR Mobile CRM Express).

John O’donnel from the ISV Evangelism team caught me playing with the Zune and asked me if he was able to shoot a little video on the Zune running our CRM app.

He posted it on Channel9 last week and thus far we already have over 1750 views! Looks like either the Zune or CWR is pretty hot on Channel9 :)

Happy viewing!

First Certified Partner training was a success!

Wed, 11 Jan 2012 13:03:48 GMT

Last Friday (November 6th, 2009) we had our first Certified Partner training in the World Port Office Center in Rotterdam.

The setting was a 31 story high building in the middle of the city, with a big round glass window, overviewing the river and the Erasmus bridge. The view was astonishing!

The training was set as a full day, starting with a keynote, then splitting the group in a technical and a sales track and finally bringing the group back together to do a final presentation.

The initial key note, given by Erik van Hoof, covered a little history of CWR, the new release and the reason for the partners to become certified.

The Technical track was covered by Jeffry van de Vuurst and covered the architecture, installation, configuration and SDK features of CWR Mobile CRM. It was a very interactive and hands-on training with each aspect to be performed in a VPC (included on external haddrives, given to the technical attendees as a present).

The Sales track was covered by Mark Corley (with some interference from David Savage) and covered the Nice to have and Must have scenarios of CWR Mobile CRM, including some details and examples of deals that CWR Mobility have already deployed and implemented. After that the participants got trained in writing and performing a 30-second ‘elevator’-pitch. Each participant had to write their own pitch on CWR Mobile CRM and present their pitch to the audience. The last session included the anatomy of a deal and covered each aspect of the deal, from the initial lead to closing the deal.

At the end of the day the technical and the sales team were brought back together and setup in groups of two. each group had to prepare a small demo scenario, including some customizations and a small presentation and present that to the group.

All participants were very interactive within the group, which resulted in an informal training event with a lot of mind sharing and great creative use cases of CWR Mobile CRM.

We are happy to announce the first CWR Mobility Certified Consultants/Partners:

Trained professional	Certified Partner
Nico Verhagen	Avanade Netherlands BV
Wouter de Nooij	Avanade Netherlands BV
Dennis Schut	CRM Partners
Rik Dubbink	CRM Partners
Hans Veldman	friendlyITsolutions
Sandor Schellenberg	friendlyITsolutions
Geerten Peek	Logica
Merijn van Mourik	Logica
Remco de Haan	Logica
Sanne Groenhof	Logica
Kwinten Volckaert	Mobile Access
Tom Janssens	Mobile Access
Jones Aktan	Traviata
Kim Asselman	Traviata

CWR Mobility Certified Partners 6 Nov 2009

More information and a special Certified Partners area will be available on our website soon.

Merry Christmas - Santa's Story

Wed, 11 Jan 2012 13:03:34 GMT

Dear All,

It has been some time since our previous blog. Reason for that is that we have been extremely busy; our 4.2 release, a new version for BlackBerry and iPhone, execution of our new partner program and partner certifications, and last but not least, implementation of several large customers.

One of our latest successes has allowed us to produce a nice reference story; The implementation of Mobile CRM at Santa Clause Corporation. The full press release can be found at our website

Christmas and a healthy, successful and HAPPY NEWYEAR!

CWR Mobility First to Extend the Power of Microsoft Dynamics CRM to BlackBerry, iPhone and Windows Mobile

Wed, 11 Jan 2012 13:03:20 GMT

NIJMEGEN, The Netherlands, January 20 - CWR Mobility has released version 4.2 of its flagship product CWR Mobile CRM, the leading mobile solution for Dynamics CRM which is used by organizations worldwide including Danone, Nestlé, Hitachi and Sanofi Pasteur. Amongst the most important improvements is a native mobile CRM client for BlackBerry and iPhone. CWR Mobile CRM 4.2 is available immediately via a global network of certified partners, and Online in the USA and Canada.

"CWR Mobile CRM was already the most advanced mobile Dynamics CRM solution on Windows Mobile devices," said Erik van Hoof, CEO of CWR Mobility. "But we want to give our customers the freedom of choice, so we built mobile CRM clients for BlackBerry and iPhone as well as an Express version which supports mobile web browsers. Today, CWR Mobile CRM is the only solution worldwide that brings the power of Dynamics CRM to Windows Mobile, BlackBerry and iPhone. All clients have full Dynamics CRM capabilities while having the look and feel of the device it runs on. Our new Express version also runs on Android, Palm Pre and any other internet enabled Smartphone."

CWR Mobility is a Microsoft Gold Certified Partner, BlackBerry Alliance Member and member of the iPhone Enterprise Developer Program. The CWR Mobile CRM clients are available on the Apple App Store, BlackBerry App World and Windows Mobile Marketplace.

In addition to support for BlackBerry and iPhone, the release includes further improvements on security, software development kit, power management and remote application management. A full overview of the new and improved features can be found on http://www.cwrmobility.com.

Erik van Hoof: "We have built CWR Mobile CRM on the same pillars as Microsoft CRM: it fits your people, fits your business and fits your environment. Users want their information at their fingertips with a familiar user experience on every device. The business needs tools that support business processes in a flexible way and produce a short term ROI. And IT needs solutions that snap in easily with the existing Dynamics CRM infrastructure. In CWR Mobile CRM, we've got it all covered."

About CWR Mobility

CWR Mobility is the frontrunner in the mobile CRM market. By providing the most advanced, multi-platform mobile CRM solution based on the Microsoft Dynamics platform, the company sets the market standard. In addition to increasing the efficiency and effectiveness of sales and service teams, CWR Mobility and its partners, uniquely empower customers to drive business results through rapidly-deployed mobile applications.

IT Departments Are Under Mobile Attack

Wed, 11 Jan 2012 13:02:58 GMT

IT Departments are under siege – from the proliferation of mobile platforms and devices – and what are they supposed to do about it?

We can probably track the initial mobile “assault” back to the launch of the Apple iPhone in June of 2007. Senior executives in many organizations were early adopters. These key decision makers completely ignored corporate policies requiring a single mobile device standard. They purchased mobile devices on their own and then marched into IT departments and demanded product support. Companies were soon well on their way to device proliferation.

Hard to believe, but having just two mobile platforms is starting to look like the good old days. Today, users are not just buying BlackBerrys, iPhones, Androids and Windows Phones; they’re also acquiring iPads, Galaxy Tabs, Xooms and, soon, PC-based Slates. I work with enterprise IT departments every day and I haven’t run across a single CIO that thinks they can put the mobility genie back in the bottle. No longer can IT departments lock on a common standard and force users to conform. When it comes to your mobile users, it’s time to recognize that if you can’t beat ‘em, join ‘em.

Beleaguered IT departments may wonder if Mobile is worth all the effort. The proof is in the data. In a recent study on sales mobility called “Sales Mobility: Quotas Untethered,” Aberdeen Research Group reported that companies adopting mobile CRM have an 11 percent advantage in quota attainment, a 6 percent advantage in customer retention rates and a 3.5 percent advantage in lead conversion rates over the average for all companies. Mobility is king, and IT departments are king-makers. (Note: Download this report for free at www.cwrmobility.com).

The good news is that solutions like Dynamics CRM and those from CWR Mobility enable IT departments to meet the conflicting demands of internal customers clamoring for various platforms. With CWR Mobile CRM, IT configures CWR just once, using the common Dynamics CRM point-and-click configuration tools, and then deploys CRM across all the major phone platforms. Users get the mobile device of their choice, management gets the visibility into sales and service it seeks, and IT gets to simplify its rollout of CRM technology.

By hiding the complexity caused by the explosion of mobile platforms, CWR Mobile CRM enables IT to serve internal customers the way they want to be served. IT can now go out to users proactively and show them how they can use the latest mobile devices, devices of their own choosing, to achieve their sales or service goals.

IT no longer needs to be under siege by mobile devices. Rather, in a judo move using the power and appeal of mobile devices, IT can now use mobility to improve user adoption, quota attainment, customer retention, lead conversion rates, AND management visibility and insight.

Instead of feeling attacked by mobility, IT can now employ it as a tool during rollout to drive user adoption. Promote mobility as a productivity tool for users. Start the CRM rollout by first distributing leads to reps, making marketing literature available, providing account and contact access, and providing insight into order status and cases. When the initial CRM rollout focuses on delivering value to users first, companies secure high CRM adoption. Management visibility into sales will follow naturally, and the mobile explosion will no longer be a threat. It will be an opportunity…and IT will be the hero.

CWR Mobile CRM 2011 Technical Airlift Webinars

Wed, 11 Jan 2012 13:02:44 GMT

Calling all CWR Mobility Partners! We have scheduled two separate 90-minute sessions to walk you through what you need to know about selling and implementing CWR Mobile CRM 2011!

Agenda

New capabilities overview
Demonstration -- new capabilities on variety of mobile devices
Server installation
CRM Online provisioning
System configuration

Whether you just want to be able to provision and configure a default configuration for your demos -- or you need to deliver a full implementation for your customer -- this 90-minute investment will save you hours of studying or researching our materials.

Who Should Attend

All partner sales teams should prioritize the first 30-minutes at a minimum
All consultants or technical pre-sales teams will want stay for the full session

REGISTER TODAY for one of these Airlift Webinar Dates:

Tuesday May 17th, 10am EDT/16:00 CET

Thursday May 19th, 10am EDT/16:00 CET

CWR Mobility Executives voted among Top 100 Most Influential People in Microsoft Dynamics for 2011

Wed, 11 Jan 2012 13:02:23 GMT

May 2011 - CWR Mobility Executives Mark H. Corley and Erik van Hoof were again voted among the Top 100 Most Influential People in Microsoft Dynamics for 2011. This year Corley was ranked #20 and van Hoof was ranked #39. We're honored to receive this recognition from the Microsoft Dynamics Community and we thank the community for its ongoing interest in and support of CWR Mobility in helping Dynamics customers gain The Power of Close™. Read the 2011 list.

CWR Mobility Award Momentum Accelerates with 2011 Microsoft Partner Awards

Wed, 11 Jan 2012 13:02:04 GMT

Leader in Dynamics Mobility recognized as Microsoft Mobility Business-to-Business Application Partner of the Year for second consecutive year, Finalist in two other categories.

NIJMEGEN, The Netherlands -- June 23, 2011 – CWR Mobility, the leading provider of mobility solutions for Microsoft Dynamics® CRM, proudly announced today it has won the 2011 Microsoft Mobility Business-to-Business Application Partner of the Year Award. This is the second consecutive year that CWR Mobility has been honored by Microsoft with a mobility Partner of the Year Award; in 2010 CWR Mobility was named 2010 Mobility Solutions Business Application Partner of the Year. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. In addition, CWR Mobility announced that it has also been selected as a finalist for two other 2011 Partner of the Year awards, including the Microsoft Dynamics CRM 2011 Solution Partner of the Year Award.

Read the entire press release

CWR Mobility and Relevant CRM Announce New Partnership

Wed, 11 Jan 2012 13:01:47 GMT

CWR Mobility and Relevant CRM Announce New Partnership *Relevant CRM to Offer Advanced Business Solution for Office Equipment and Heavy Equipment & Material Handing Industries based on Market-Leading Mobility Software from CWR Mobility*
NIJMEGEN, The Netherlands and RALEIGH, NORTH CAROLINA -- September, 22, 2011 – CWR Mobility, the leading provider of mobility solutions for Microsoft Dynamics® CRM, and Relevant CRM, provider of customer relationship management solutions to a variety of industries, with packaged solutions for the Office Equipment and Heavy Equipment & Material Handling industries, announced today that they have formed a new partnership in which Relevant CRM will offer advanced mobile CRM solutions to its customers based on award winning software from CWR Mobility. As part of this new business relationship, Relevant CRM has joined the CWR Mobility Partner Program as a Registered Partner. Read the entire press release

CWR Mobility and Relevant CRM Announce New Partnership

Relevant CRM to Offer Advanced Business Solution for Office Equipment and Heavy Equipment & Material Handing Industries based on Market-Leading Mobility Software from CWR Mobility

NIJMEGEN, The Netherlands and RALEIGH, NORTH CAROLINA -- September, 22, 2011 – CWR Mobility, the leading provider of mobility solutions for Microsoft Dynamics® CRM, and Relevant CRM, provider of customer relationship management solutions to a variety of industries, with packaged solutions for the Office Equipment and Heavy Equipment & Material Handling industries, announced today that they have formed a new partnership in which Relevant CRM will offer advanced mobile CRM solutions to its customers based on award winning software from CWR Mobility. As part of this new business relationship, Relevant CRM has joined the CWR Mobility Partner Program as a Registered Partner.

Read the entire press release

CWR Mobility Launches Mobile Dashboards

Wed, 11 Jan 2012 13:01:07 GMT

CWR Mobility Launches Mobile Dashboards Leader in Dynamics CRM Mobility Introduces Latest Version of CWR Mobile CRM Enabling Field Professionals to Easily Track the Business Data that Matters Most
NIJMEGEN, The Netherlands - September 8, 2011 – CWR Mobility, the leading provider of mobility solutions for Microsoft Dynamics® CRM, today introduced a new version of its marketing-leading software, CWR Mobile CRM 2011. The latest version of this award-winning software, version 5.0.1.0 delivers native Microsoft Dynamics CRM 2011 dashboards to field professionals using iPad®, iPhone®, BlackBerry® and Windows® Phone 6.5 mobile devices. As with prior versions, it easily integrates with customers’ Dynamics CRM 2011 systems, whether running in the cloud or on-premise. Read the entire press release

CWR Mobility Launches Mobile Dashboards

Leader in Dynamics CRM Mobility Introduces Latest Version of CWR Mobile CRM
Enabling Field Professionals to Easily Track the Business Data that Matters Most

NIJMEGEN, The Netherlands - September 8, 2011 – CWR Mobility, the leading provider of mobility solutions for Microsoft Dynamics® CRM, today introduced a new version of its marketing-leading software, CWR Mobile CRM 2011. The latest version of this award-winning software, version 5.0.1.0 delivers native Microsoft Dynamics CRM 2011 dashboards to field professionals using iPad®, iPhone®, BlackBerry® and Windows® Phone 6.5 mobile devices. As with prior versions, it easily integrates with customers’ Dynamics CRM 2011 systems, whether running in the cloud or on-premise.

Read the entire press release

Blog

CWR Mobility adds Wendell Simmons as Senior Product Manager

Ben Mitchell recruited to support Canadian and Latin American Partners

Alfons de Jong joins CWR Mobility to help grow EMEA partners

How to attach pictures to a record in CWR Mobile CRM

A lot of Attention at WPC09

CWR Mobile CRM Express on the ZuneHD

First Certified Partner training was a success!

Merry Christmas - Santa's Story

CWR Mobility First to Extend the Power of Microsoft Dynamics CRM to BlackBerry, iPhone and Windows Mobile

IT Departments Are Under Mobile Attack

CWR Mobile CRM 2011 Technical Airlift Webinars

CWR Mobility Executives voted among Top 100 Most Influential People in Microsoft Dynamics for 2011

CWR Mobility Award Momentum Accelerates with 2011 Microsoft Partner Awards

Leader in Dynamics Mobility recognized as Microsoft Mobility Business-to-Business Application Partner of the Year for second consecutive year, Finalist in two other categories.

CWR Mobility and Relevant CRM Announce New Partnership

CWR Mobility and Relevant CRM Announce New Partnership

Relevant CRM to Offer Advanced Business Solution for Office Equipment and Heavy Equipment & Material Handing Industries based on Market-Leading Mobility Software from CWR Mobility

CWR Mobility Launches Mobile Dashboards

CWR Mobility Launches Mobile Dashboards

Leader in Dynamics CRM Mobility Introduces Latest Version of CWR Mobile CRM Enabling Field Professionals to Easily Track the Business Data that Matters Most

Leader in Dynamics CRM Mobility Introduces Latest Version of CWR Mobile CRM
Enabling Field Professionals to Easily Track the Business Data that Matters Most